Question 1

How do I create my first study session?

Accepted Answer

Click on 'Upload Document' or 'Get Summary' from the dashboard. You can upload PDFs, DOCX files, images, or paste text directly. StudyBridge will process your content and provide AI-powered summaries and explanations.

Question 2

What file formats are supported?

Accepted Answer

StudyBridge supports PDF documents, DOCX files, and images (PNG, JPG). You can also paste text directly into the text area for quick summaries and explanations.

Question 3

How do I customize my learning level?

Accepted Answer

Your learning level was set during onboarding, but you can update it in your profile settings. The AI adjusts its explanations based on whether you're at high school, undergraduate, graduate, or professional level.

Question 4

How does the AI chat assistant work?

Accepted Answer

The AI chat assistant uses advanced language models to answer your questions. You can ask about any topic, upload documents for context, or even use voice chat for hands-free learning. The AI remembers your conversation history for contextual responses.

Question 5

Can I use voice chat?

Accepted Answer

Yes! Click the microphone icon in the chat interface to start voice chat. You can ask questions hands-free, and the AI will respond with both text and audio.

Question 6

How accurate are the AI summaries?

Accepted Answer

Our AI is trained on vast amounts of educational content and provides highly accurate summaries. However, always cross-reference critical information with your original sources.

Question 7

How do I create flashcards?

Accepted Answer

Navigate to 'Create Flashcards' from the dashboard. You can either upload content to auto-generate flashcards or create them manually. The AI will extract key concepts and generate questions automatically.

Question 8

What is spaced repetition?

Accepted Answer

Spaced repetition is a learning technique that shows you flashcards at increasing intervals. Cards you struggle with appear more frequently, while mastered cards appear less often. This optimizes long-term retention.

Question 9

Can I export my flashcards?

Accepted Answer

Yes! You can export your flashcard decks as PDF files for offline studying or sharing with others. Look for the export option in the deck menu.

Question 10

How do I share decks with study groups?

Accepted Answer

Join or create a study group, then share your decks with group members. They can import and study your decks while maintaining their own progress tracking.

Question 11

How do I create a study group?

Accepted Answer

Go to 'Study Groups' from the dashboard and click 'Create Group'. Add a name and description, then invite friends by sharing the group code or link.

Question 12

What are quiz challenges?

Accepted Answer

Quiz challenges let you compete with friends in timed quizzes using your flashcard decks. Challenge someone, set a time limit, and see who scores higher!

Question 13

How does the leaderboard work?

Accepted Answer

The leaderboard ranks group members based on study activity, quiz wins, cards reviewed, and consistency. It's a fun way to stay motivated and see how you compare with peers.

Question 14

How does the Pomodoro timer work?

Accepted Answer

The Pomodoro technique uses 25-minute focus sessions followed by 5-minute breaks. After 4 sessions, take a longer 15-minute break. The timer tracks your study time and awards XP for completed sessions.

Question 15

How do I set study goals?

Accepted Answer

In the Pomodoro timer page, you can set daily and weekly study goals. Track your progress and build consistent study habits. Goals help you stay accountable and motivated.

Question 16

What happens to my study streak?

Accepted Answer

Your study streak increases each day you complete at least one study session. Maintain your streak to unlock achievements and earn bonus XP. Streaks reset if you miss a day.

Question 17

How do I earn XP and level up?

Accepted Answer

Earn XP by completing study sessions, reviewing flashcards, finishing Pomodoro sessions, and winning quiz challenges. As you accumulate XP, you'll level up and unlock new achievements.

Question 18

What are achievements?

Accepted Answer

Achievements are milestones you unlock by reaching specific goals like completing your first deck, maintaining study streaks, or mastering topics. Check the Achievements page to see all available achievements.

Question 19

How is my progress tracked?

Accepted Answer

Your progress is tracked across multiple metrics: total study time, cards reviewed, decks completed, quiz performance, and knowledge mastery. View detailed analytics in the Analytics page.

Question 20

What is the knowledge graph?

Accepted Answer

The knowledge graph visualizes your learning journey by mapping topics and their relationships. It shows which topics you've mastered and suggests what to learn next based on prerequisites.

Question 21

How do I add topics to my knowledge graph?

Accepted Answer

Click 'Add Topic' in the knowledge graph page, enter the topic name and description, then link it to prerequisite topics. The graph will suggest logical next steps in your learning path.

Question 22

What do the colors in the graph mean?

Accepted Answer

Colors represent your mastery level: gray (not started), yellow (learning), orange (reviewing), and green (mastered). Update your mastery as you progress through topics.

Question 23

How much does StudyBridge cost?

Accepted Answer

There is one offer. Eligible new learners get 2 days free, then the StudyBridge 30-Day Study Pass is R100/month (30 days) of full learning access. No plans to compare, no credits or tokens to buy.

Question 24

Does it renew automatically?

Accepted Answer

No. Nothing is charged automatically. When your 30 days end, you decide whether to get another 30 days.

Question 25

Do I need credits, tokens or coins?

Accepted Answer

No. StudyBridge no longer uses credits, tokens or coins. One Study Pass covers everything for 30 days.

Question 26

What happens when my 30 days end?

Accepted Answer

Your progress, notes and history are kept safely. You simply get another Study Pass whenever you are ready to continue, and you carry on exactly where you stopped.

Question 27

What payment methods do you accept?

Accepted Answer

Card payments (Visa, Mastercard) and other PayFast payment options for South African learners. All payments are processed securely by our payment partner.

Question 28

What about schools, colleges and employers?

Accepted Answer

Institutions are not charged the learner Study Pass price. Schools, colleges and employers have their own agreements — contact us to arrange one.

Question 29

How do I change my email address?

Accepted Answer

Go to Settings > Account and click 'Change Email'. Enter your new email address and verify it through the confirmation link sent to your inbox.

Question 30

How do I reset my password?

Accepted Answer

On the login page, click 'Forgot Password' and enter your email. You'll receive a password reset link. Follow the instructions to create a new password.

Question 31

Can I delete my account?

Accepted Answer

Yes, you can delete your account from Settings > Account > Delete Account. Please note this action is permanent and will remove all your data, including flashcards, progress, and study history.

Question 32

How do I export my data?

Accepted Answer

Go to Settings > Account > Export Data. You can download all your flashcards, study history, and progress data in JSON or CSV format for your records.

Question 33

The AI isn't responding to my questions

Accepted Answer

Make sure you have a stable internet connection. If the issue persists, try refreshing the page. For persistent issues, check if the content you uploaded is in a supported format.

Question 34

My flashcards aren't saving

Accepted Answer

Ensure you're logged in and have a stable connection. Flashcards are saved automatically to the backend. If you're experiencing issues, try logging out and back in.

Question 35

Why is my document upload failing?

Accepted Answer

Check that your file is under 10MB and in a supported format (PDF, DOCX, PNG, JPG). Large files may take longer to process. If issues persist, try converting your document to a different format.

Question 36

The app is running slowly

Accepted Answer

Try clearing your browser cache and refreshing the page. Close unnecessary browser tabs and ensure you have a stable internet connection. For best performance, use Chrome or Firefox.

FAQ

Frequently Asked Questions

Frequently Asked Questions

Getting StartedHow do I create my first study session?

Getting StartedWhat file formats are supported?

Getting StartedHow do I customize my learning level?

AI FeaturesHow does the AI chat assistant work?

AI FeaturesCan I use voice chat?

AI FeaturesHow accurate are the AI summaries?

Flashcards & Study ToolsHow do I create flashcards?

Flashcards & Study ToolsWhat is spaced repetition?

Flashcards & Study ToolsCan I export my flashcards?

Flashcards & Study ToolsHow do I share decks with study groups?

Study Groups & CollaborationHow do I create a study group?

Study Groups & CollaborationWhat are quiz challenges?

Study Groups & CollaborationHow does the leaderboard work?

Productivity & GoalsHow does the Pomodoro timer work?

Productivity & GoalsHow do I set study goals?

Productivity & GoalsWhat happens to my study streak?

Gamification & ProgressHow do I earn XP and level up?

Gamification & ProgressWhat are achievements?

Gamification & ProgressHow is my progress tracked?

Knowledge GraphWhat is the knowledge graph?

Knowledge GraphHow do I add topics to my knowledge graph?

Knowledge GraphWhat do the colors in the graph mean?

Billing & SubscriptionHow much does StudyBridge cost?

Billing & SubscriptionDoes it renew automatically?

Billing & SubscriptionDo I need credits, tokens or coins?

Billing & SubscriptionWhat happens when my 30 days end?

Billing & SubscriptionWhat payment methods do you accept?

Billing & SubscriptionWhat about schools, colleges and employers?

Account ManagementHow do I change my email address?

Account ManagementHow do I reset my password?

Account ManagementCan I delete my account?

Account ManagementHow do I export my data?

TroubleshootingThe AI isn't responding to my questions

TroubleshootingMy flashcards aren't saving

TroubleshootingWhy is my document upload failing?

TroubleshootingThe app is running slowly